Refund policy

Returns & Exchanges

Each Apolyth piece is made to order. Because of this, we currently only accept returns or exchanges if an item arrives misprinted, damaged, defective, or incorrect.

If you experience an issue with your order, please contact us within 7 days of receiving your package.

To start a return or exchange request, email us at Wear@apolyth.com with:

  • Your full name and order number

  • Clear photos of the item and the issue

  • A brief description of what went wrong

Please do not send any items back before contacting us. Returns sent without prior approval will not be accepted.

Condition of Returned Items

If your return is approved, all items must be:

  • Unworn, unused, and unwashed

  • Free of stains, odors, or damage

  • In their original condition and packaging (where possible)

We do not accept returns for:

  • Worn, stained, damaged, or altered items

  • Items returned without prior approval

  • Items sent back more than 7 days after delivery

Exceptions / Non-Returnable Items

For hygiene and production reasons, the following items cannot be returned or refunded:

  • Underwear, tights, socks, pajamas, swimsuits, masks

  • Items deliberately damaged or misused

  • Items returned more than 7 days after you receive them

  • Orders delayed because of incorrect or incomplete delivery information (wrong address, wrong phone number, etc.)

If you’re unsure whether your item is eligible, email us at Wear@apolyth.com before requesting a return.

Return Shipping Costs

Unless we clearly made an error (wrong item sent, damaged in production, etc.), return shipping costs are the responsibility of the customer.

We do not accept packages sent “freight to collect” or with unpaid postage. Any such returns will be refused.

If your return is approved, we will provide you with the correct return address and instructions. Items sent to any other address or without confirmation may not be processed.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives.

If you receive a misprinted, damaged, defective, or incorrect item:

  1. Email Wear@apolyth.com within 7 days of delivery

  2. Include your order number and clear photos of the item and packaging

  3. Describe the issue briefly

Once we review your request, we’ll let you know whether a replacement, store credit, or refund is the appropriate resolution.

Lost Packages & Delivery Issues

For packages that appear to be lost in transit, all claims must be submitted within 7 days of the estimated delivery date.

If your tracking shows “delivered,” but you didn’t receive your package, please:

  • Double-check with neighbors and household members

  • Confirm the shipping address in your order confirmation

  • Then contact us at Wear@apolyth.com so we can review next steps

Order Cancellations

Because items are made to order, orders begin processing quickly after payment.

  • Orders that have not yet entered production may be cancelable in full

  • Orders that have entered production but not yet shipped may, in some cases, have shipping charges adjusted or canceled

  • Orders that have already shipped cannot be canceled

If you want to cancel or modify an order, email Wear@apolyth.com as soon as possible. We cannot guarantee changes, but we’ll do our best if production has not yet started.

Refunds

If your refund request is approved, your refund will be issued to the original payment method, in the original currency used at checkout.

  • We’ll notify you once your return or claim has been reviewed and approved

  • Refund processing times may vary depending on your bank or card provider

If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at Wear@apolyth.com.